Patient Information

Appointments:

An appointment is required to be seen at the surgery. Please call our receptionist to make an appointment or book online.

Consultations normally last 10-15 minutes, however if you need more time, please discuss this with the receptionist when making your appointment.

It can be difficult to always run to time and delays are sometimes unavoidable. If the doctor is running late, the receptionist will inform you upon your arrival to the clinic.

If the doctor is running behind by more than 30 minutes we will try to let you know before your appointment time.

If your family member requires an interpreter service, we can organize this for you. Please let us know when you make your appointment

We do not accept walk-in patients unless it is a medical emergency. We keep a few appointments open each day for patients who are sick and need to be seen quickly.

To get access to these appointments please ring our receptionist.

Routine Consultations available from 9:00am Monday to Friday

Saturday and Sunday from 10:00 am

When unattended, a phone message will direct you to the emergency/after hours and home visit service GP Connect 8130 3333.

Urgent Appointments

Urgent appointments will be triaged by our reception staff or nurse on duty. If you need urgent assistance, please let the receptionist know.

Urgent appointments are not available through our on-line booking system.

Emergency/After Hours Service:

After Hours healthcare services are provided through:

National Home Doctor Service on 13 74 25 (for a home visit)

Call healthdirect on 1800 022 222 where a registered nurse will talk to you about your symptoms. They may offer you a call back or a video call from a GP who can provide advice.

In a medical emergency, please call 000 and ask for an ambulance or go to your nearest Public Hospital

Emergency Contacts

Ambulance 000

Flinders Medical Centre 8204 5511 (24 hrs)

Poisons Information 131 126

CYH Parent Help Line 1300 364 100

Lifeline 131 114

Crisis Care 131 611

Adult Mental Health Service 131 465

Alcohol & Drug Information 131 340

Domestic Violence Hotline 1800 800 098

National Home Doctor Service 137 425